Cancellation and Refund Policy

Due to the custom nature of our digital products and professional services, all fees paid are non-refundable once work or campaign setup has commenced, except as explicitly defined in this policy or agreed upon in a signed Master Services Agreement (MSA) or Statement of Work (SOW).

A. Recurring Subscriptions & Monthly Retainers (e.g., SEO, Ads Management)

• Notice Required: You may cancel your monthly recurring retainer at any time by providing at least 14 days’ written notice before your next billing cycle date.
• How to Cancel: Cancellations must be submitted via email to support@theexpertlocals.com or through your dedicated account manager.
• Effective Date: Upon receiving your request, your subscription will remain active until the end of the current paid billing cycle. You will not be charged for the following billing cycle.
• Partial Months: We do not offer prorated refunds or credits for mid-cycle cancellations. You will continue to have access to our services until the final day of your active billing period.

B. One-Time Projects & Fixed-Fee Services (e.g., Web Development, Graphic Design)

• Before Work Begins: If you submit a written cancellation request within 48 hours of purchasing a service and prior to the commencement of project kickoff/discovery, you are eligible for a full refund minus a 5% administrative and payment processing fee.
• After Work Begins: Once project discovery, design, development, or service execution has begun, all payments (including project deposits and milestones) become non-refundable.

We evaluate refund requests under the following strict conditions:

A. Eligible Refund Scenarios

• Duplicate Charges: If your payment method was billed twice in error for the same invoice or billing period, we will issue a full refund for the duplicate transaction.
• Failure to Deliver: If The Expert Locals LLC fails to deliver the contracted service and no work has been performed, a full refund will be processed.

B. Non-Refundable Scenarios

• Ad Spend: Payments made directly to third-party ad platforms (such as Google Ads, Meta Ads, etc.) or management fees allocated toward active ad runs are non-refundable once spent.
• Subjective Satisfaction: Unsatisfactory results due to third-party algorithm updates, search engine policy changes, market conditions, or performance factors outside of our direct control.
• Delays Caused by Client: Project delays caused by a client’s failure to provide required assets, access credentials, approvals, or feedback within agreed timelines.
• Unused Service Hours: Unused hours or allocations within a monthly retainer do not roll over to subsequent months and are non-refundable.

We encourage clients to reach out to us directly to resolve any billing issues or dissatisfaction:

The Expert Locals LLC reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date." Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

For questions, refund inquiries, or cancellation requests, please contact us at: